You are receiving more and more E-mails and the cost for their management is increasing each day ?
By outsourcing the management of your email at Move Offshore, you will be able to answer more efficiently to your E-mails and reduce the processing costs.
THE BENEFITS OF OUR OFFER
- Reactivity : 80% of the incoming E-mails are processed in the past 6 hours, and 100% in the past 24 hours. This efficiency avoids your clients to send a second email or to call you if no answer is coming in a short delay.
- Cost of the process : the reduction of the labor cost in India and Morocco and the improvement of the productivity due to our managing solution allow you to reduce your cost by a significant way.
- Quality : the E-mails sent are done by our French and English speaking operators, which allow us high quality syntax, relevance and customization.
- Flexibility :the flexibility of our operator working hours and the reactivity of our contact centers is a proof of the optimization of the work.
THE SPECIFICATIONS OF MOVE OFFSHORE E-MAIL MANAGEMENT SOLUTION
AN INCREASED PRODUCTIVITY :
- Knowledge base : a knowledge base is prepared to each operator to help answering the best and the most quickly to your clients.
- Email distribution : we create rules to distribute incoming E-mails to our operators: origin, day of incoming, last operator answered… These rules help to redirect E-mails automatically to the best operator, depending on their competencies.
- Customization of the answers : answers can be suggested depending on the email ID (first name, last name fields…). Each answer could be associated to one or main attached files.
AN OPTIMAL SERVICE QUALITY :
- Traceability : Each email is saved in a database and is simultaneously assigned with a ticket number. This system allows a great management, like respecting the deadlines, keep information, access to the log of each exchange to ensure a whole client support.
- Delivery reports : A delivery report can be automatically generated. The content of the mail is customizable to help you organize your communication (ads inside for example).
- Reporting : Our offer allows you to know exactly how it is going: you can check the main indicators (opened tickets, processing time…) whenever you want.