Email / Ticket Management

Are You Receiving More And More E-Mails, And The Cost Of Their Management Is Increasing Every Day?

By offshoring your email management to Move Offshore, you receive administrative support with your e-mails and reduce processing costs.

The Benefits Of Our Offer

• Reactivity : 80% of incoming emails are processed within six hours, and 100% within 24 hours. This efficiency avoids your clients sending follow-up emails or calling you.
• Cost : Labor costs in India and Morocco are comparatively lower, but there is no compromise in productivity or quality, allowing you to reduce your cost significantly by using our offshore center.
• Quality : Any e-mails sent are by our French and English-speaking operators, who use high-quality syntax and customization.
• Flexibility :The flexibility of our working hours and the reactivity of our customer contact center is proof of the optimization of our work.

The Specifications Of Move Offshore E-Mail Management Solution

An Increased Productivity :

• Knowledge base : A knowledge base is prepared to enable each operator to create appropriate responses to any client questions.
• Email distribution : We create rules to easily distribute incoming emails to our operators, usually by origin, date, last operator answered, etc. These rules help to automatically direct emails to the most suitable business process outsourcing operator.
• Customization of the answers : Answers can be customized based on email ID (first name, last name fields…). Each answer can be associated to one or main attached files.

An Optimal Service Quality :

• Traceability : Each email is saved to our database and simultaneously assigned a ticket number. This allows for great customer service outsourcing management. We respect and adhere to deadlines, retain important information, and provide access to the log of each exchange to ensure a comprehensive offshoring client support.
• Delivery reports : A delivery report can be automatically generated as needed. The content of each e-mail is also customizable to help you organize your communication (with ads inside, for example).
• Reporting : Our management system allows you to know exactly what it happening at our offshore center: You can check main indicators (opened tickets, processing time, etc.…) whenever you require.