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Live Customer Support |
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What is a live Chat Support Interface ?
A live chat system allows your website visitors to directly speak with a Customer Support Executive via a chat window. It can be compared to instant messaging software like Yahoo Messenger. Live chat makes it possible to provide on-demand customer support with a "human touch".
At the click of the live chat button, each customer visiting your web site can instantly communicate with live customer support Executives. You can use the live chat support interface as a sales or technical tool. Live Chat makes it easy to provide your website visitors with instant support before, during and after the buying process.
Is it easy to integrate a live chat interface to your website?
Integrating a Live Chat Interface on your website is very simple. We simply place a script on one or more pages of your web site. This creates an active, clickable button that visitors will use to initiate the chat conversation. Different providers and packages are available and we can help you to select the one that suits your needs.
Key Benefits
Help your Prospects instantly
Some of your prospects do not have time to call your sales Executives or to look for information on your website. Live chat support is an easy way for them to get quick and reliable answers. The live chat operator guides and helps them to find products or services that suit their needs. This will also proactively prevent your customers from abandoning their shopping cart and it creates up-selling and cross-selling opportunities for you.
Increase Customer satisfaction and loyalty
Live chat support is an additional service you can provide to your customers in order to increase their satisfaction and loyalty. Use it as a competitive advantage as most of your competitors do not provide such a service yet. As per a recent survey, 68% of web user preferred to use a chat system rather than calling the technical department of their supplier. Their main reason: a quicker answer.
Resolve issues faster, reduce phone bills and emails volume
In a fast pacing environment, your customers expect instant support online. Instead of handling one call at a time, a live chat operator can manage up to 6-8 chats at once. That also reduces the number of support calls, faxes and emails to handle on a daily basis.
Increase Visual Impact
With a live chat system, it is possible to interactively display additional information via "pushing" of web pages. The Operator can show visitors desired documents, product pages, unlisted offers and Flash or Media rich content while chatting. This is not possible in phone support or email support.
Quality monitoring of your customer support department
Live Chat allows your staff and managers to access the history of all chat conversations. It is then easier for you to implement and control quality standards.
Why outsource your Live Customer Support to Move Offshore?
Reduce your initial costs and investments
Do not invest in setting up a new live chat Executive position. We already have the technology, skills and qualified staff to manage your live chat at the lowest price.
Reduce your operating costs
By operating with great English speaking Executives in our Offshore Indian facilities, we can help you to reduce your chat support costs.
Qualified and well-trained Executives
Before implementing any project, our live chats Operators are fully trained on our clients' products, services and technology. We then make sure to provide them with updated information on a daily basis. American managers are also on board 24/7 to ensure you the highest level of quality.
India: great English speaking Executives
All our Indian Support Executives have excellent grammar and vocabulary skills. You were afraid to use Indian support telemarketers because of their foreign accent? As live chat is a non voice based technology, you do not have to worry about the accent and you can benefit from US standards at very competitive prices.
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